Privacy Policy

This Privacy Policy describes how Percho (“Percho”, “we”, “us”) collects, uses, and shares information when you use the Percho iOS app, percho.co, and related services (together, the “Service”).

The short version: you can browse everything without an account. If you sign in, we keep your saved homes and neighbourhoods on your account. If you ask for a tour, we pass your details to the agent for that home. We do not sell your information and we do not show ads.

1. Information we collect

• Account information — when you sign in with Apple or with a code sent to your email, we store the email address (or the private relay address Apple provides) and a user id. We do not store a password. Apple may also share your name, which we do not currently use.
• Saved homes and neighbourhoods — the listings and communities you save are stored on your account so they follow you across devices. Before you sign in, saves live only on your phone.
• Tour requests — when you request a tour of a home you give us your name, email address, an optional phone number and a message. We forward these to the agent responsible for that home and keep a copy so we can follow up.
• Resident reviews — if you review a neighbourhood, we store the rating and text with your account. Reviews are shown to other people without your name or email, and only after a member of our team has read them.
• Usage information — which homes and neighbourhoods you view, how long you watch, what you save, skip or search for, and the filters you set. In the app this is keyed to a random install identifier generated on your phone; if you are signed in it is also linked to your account. We use it to order the feed and to see which features work. We do not collect your precise location, contacts, photos or advertising identifier.
• Listing content — content agents upload: addresses, photos, videos, descriptions, prices.
• Technical logs — our hosting providers record standard request logs (IP address, device and app version, time) for security and debugging, retained briefly.

2. How we use information

• To operate the Service: show you homes, keep your saves, route tour requests to agents.
• To order what you see by what you have told us you care about.
• To publish resident reviews after moderation.
• To prevent fraud, abuse, and violations of our Terms.
• To send transactional email (sign-in codes, confirmation of a tour request). We do not send marketing email without asking first, and we do not sell your email.

3. Sharing

We share information with: (a) the agent for a home when you request a tour of it; (b) service providers that run our infrastructure under data-processing terms — database and authentication (Supabase), hosting (Vercel), video delivery (Cloudflare), email (Resend), and Sign in with Apple (Apple); (c) law enforcement when required by valid legal process. We do not sell personal information, and we do not share it with advertisers or data brokers.

4. Your choices

• Delete your account from the You tab in the app. This permanently removes your account, your saves and your reviews.
• Edit a review from the neighbourhood page at any time. To remove one entirely, email us or delete your account.
• Request a copy of your data, or ask us to delete it, by emailing legal@percho.co.
• California residents have rights under the CCPA; EU/UK residents under GDPR. Email us to exercise them.

5. Cookies

On the website we use first-party cookies for authentication and to remember your preferences. The app uses no cookies. We use no third-party advertising cookies or trackers.

6. Retention

Account data is kept until you delete your account. Tour requests are kept for as long as the agent may reasonably need to follow up. Usage information is kept in aggregate; records tied to an account are removed when the account is deleted.

7. Children

The Service is not directed to children under 13, and we do not knowingly collect information from them.

8. Changes

We will post material changes to this policy on this page and update the “Last updated” date.

9. Contact

Email legal@percho.co with privacy questions or requests.